RETURNS FOR CREDIT – Due to the unique nature of the items that we offer, our products can often be used for short-term applications or one-time use, and no longer needed or wanted. Because of this, some items are deemed “non-returnable”, unless the product is defective. Items not falling under the “non-returnable” policy are subject to the following policy:
Unopened items may be returned within 7 days of receipt for full credit
Opened items in new/unused condition with no signs of wear can be returned within 14 days of receipt for credit and a 15% restocking fee will apply to cover the costs of processing the return
After 14 days, all sales are final, and the manufacturer’s warranty applies
Items returned without all of the original accessories, parts, and pieces may be assessed a restocking fee of 25% or up to the actual value to replace the missing/damage components.
NOTE: Shipping fees are non-refundable
All Returns will be processed within 7 business days (meantime we could be contacted via firstname.lastname@example.org)
In some situations where we don’t allow returns for credit, we may allow for an exchange. If you receive a damaged product from us please see the Defective Items policy below.
If an item qualified for and received free shipping and is returned for credit or refund, the actual cost of shipping will be deducted from the refund amount, in addition to any applicable restocking fees, as mentioned above.
EXCHANGES – At our sole discretion, we may allow certain items to be exchanged for store credit for other items in our store. This will only be permitted if the original item is in 100% unused condition. Once an item has been opened, has had the product seal broken, or has fingerprints, scratches, or other signs that the buyer has benefited from the use of the product, we will not be able to accept returns or exchanges for that item.
NON-RETURNABLE ITEMS – Certain items that we sell are not able to be returned for any reason (unless defective). These items include body-worn cameras such as hats, glasses, and watches. Also, hidden camera and bug detectors, and activated GPS tracking devices are not returnable, as well as software-based products such as computer monitoring and cell phone monitoring products. Below is a complete list of non-returnable products:
Products that contact the body (hats, glasses, watches, etc)
GPS Tracking Devices that have been opened or activated
Camera and bug detection devices
Opened or activated software products
Listening or hearing devices
Special order or custom items
Any items that show wear, use, or evidence that buyer has benefited from use
Any items that have been modified, changed, or altered in any way
DEFECTIVE ITEMS – All of our products go through rigorous quality-control testing procedures to ensure that all items are up to our strict quality standards. In the event that you receive a product from us that is defective on arrival, we will do everything within our power to replace it with a working product as soon as possible. If your unit is defective, please contact us immediately so that we can confirm the unit is defective, and then initiate our warranty process.
There are absolutely no returns without prior authorization and an RMA (Return Merchandise Authorization) Number. Any packages received without an RMA# will be refused. Any non-defective authorized returns are subject to a 15% Restocking Fee, unless item is being exchanged for another item in our store, in which case we may waive the restocking fee. Shipping fees are non-refundable.
UNDELIVERABLE/REFUSED PACKAGES – In the event that an order shipped is returned to us due to being undeliverable or by being refused, a $25 returned package fee will be imposed, and will be deducted from refund given. Original shipping cost will also be deducted from total refund.
If you have any questions about our return/exchange policies, please contact us before purchase. By purchasing from this site, buyer agrees to all policies, including this return policy.